Has AI Killed the Vegas Concierge?
When MGM recently announced that it was replacing the entire concierge staff at six of its Vegas properties with "digital guest services," the hospitality world took note — is this a death knell for the concierge profession? And what does it say about where Las Vegas hospitality is headed? Co-host Dayvid Figler interviews Tyra Bell, a veteran Las Vegas concierge who at one point ran the largest concierge program in the world. Tyra talks about the wildest and most meaningful requests she's fielded, and where she sees AI fitting into the Vegas hospitality industry.
Get more from City Cast Las Vegas when you become a City Cast Las Vegas Neighbor. You’ll enjoy perks like ad-free listening, invitations to members-only events and more. Join now at membership.citycast.fm
Learn more about the sponsors of this May 7th episode:
Aura Frames - Get $35-off plus free shipping on the Carver Mat frame with Promo Code CITYCAST
Want to get in touch? Follow us @CityCastVegas on Instagram, or email us at lasvegas@citycast.fm. You can also call or text us at 702-514-0719.
For more Las Vegas news, make sure to sign up for our morning newsletter, Hey Las Vegas.
Looking to advertise on City Cast Las Vegas? Check out our options for podcast and newsletter ads at citycast.fm/advertise.
Learn more about your ad choices. Visit megaphone.fm/adchoices
Subscribe To Our Newsletter
Stay connected to City Cast Las Vegas and get ready to join the local conversation.
Latest Episodes
Unraveling the Hope for Prisoners Scandal, Raiders Ask for $75 Million, and Remembering the Riviera
The founder of Hope for Prisoners is now facing nine felonies and 11 gross misdemeanors, including sexual assault charges alleging he u...
Why a Confession May Not Be Enough In the Tupac Murder Trial
Thirty years after Tupac Shakur was shot and killed on the Las Vegas Strip, the trial of the man accused of orchestrating his murder is f...
‘Your City Could Be Better’: How Portland Made Its River Cool — Presented By City Cast Las Vegas
How often are you out in nature in Las Vegas? It’s not always easy to know which natural resources are clean and safe to use in an urban...
Lawmakers Silent on Energy Rate Change, Nevada's Illegal U.S. Attorney, and Good News Friday
NV Energy's controversial daily demand charge is set to go into effect Jan. 1, and when state lawmakers had a chance to advance a bill to...
Is Amazon Shredding Rare Books in Las Vegas? Plus, Fire Devastates the Arts District and What's Next for Cirque on the Strip
A fire tore through two beloved Arts District businesses this week. We dig into what Raw Remedies and Analog Dope mean to the Arts Distri...
Everything Worth Stopping for on the Drive from Vegas to L.A.
Most Las Vegans know the drive to Los Angeles all too well, whether you're escaping the heat, visiting family or just craving the ocean....
Are Nevada's Red Flag Laws Doing Enough for Gun Safety?
Las Vegas has already seen more officer-involved shootings in 2026 than it did in all of 2025, and two high-profile incidents in the past...
How Social Media is Changing the Way Las Vegas Eats
Las Vegas has one of the most dynamic dining scenes in the country, and social media has played a massive role in shaping how tourists an...
Viral Cinnamon Roll Baker vs. Clark County, Henderson Loses NICU and Vegas Hotel Caught Catfishing Guests
A Las Vegas baker went viral for her cinnamon rolls, then got shut down by Clark County for letting customers pick up orders at her front...
Youth Mental Health in Crisis, Nevada's Nuclear Future and Can Salad Make a Comeback?
Nevada ranks dead last in the nation for youth mental health access. We break down why Southern Nevada's kids are struggling to find care...